ACDC IDC

ACDC IDC 2020

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Wild Days Ahead for Courier

A library requests restart of its courier service, and is chomping to see a courier driver. And waits. And waits.

What’s going on? Why can’t this just start up right now?

We’ve tried to unpack the complexities for you in Wild Days Ahead: Restarting Library Courier.

Have other courier questions specific to your library? We’ve created procedural details through our page Courier Restart: So Much to Know! and as always, welcome your questions via our Contact Library Courier page.

COVID-19

You’ve found the spot

for all things related to COVID-19 and CLiC.

On Courier…

MAY 18, 2020: Delivery and pickup services are starting up again. Is your library ready to jump back into statewide resource sharing? First, we need some information from you.  Please fill out this Resumption of Courier Service form so we can let WPL (Western Peaks Logistics) know that your library is ready to re-start courier service. Want more background? Read our post on Courier Restart: So Much to Know!

FREE Resources…

Several of CLiC’s vendor partners have been providing free access to valuable electronic resources. You really should check these out.

Guidance During a Turbulent Time…

It’s a dizzying amount of information to sort through out there. We’ve produced a couple of guides involving libraries returning to service, including some HR-related Q&A gems. Read more here, and of course, reach out! Our Colleague on Call service may be able to assist.

Looking for more?

A massive curated resource list is available from our colleagues at the Colorado State Library. Visit: Resources for Decision Makers

Courier Restart: So Much to Know!

Hey, Stranger!

Is your library ready to jump back into statewide resource sharing? If not, there’s no pressure from CLiC. Local control rules the day.

But if your library is ready, we first need some information from you.  Please fill out the Restoration of Courier Service form so we can let WPL (Western Peaks Logistics) know that your library is ready for service to resume.

BEFORE you get started, PLEASE read further. These details are important, so that your expectations are realistically matched with CLiC’s ability to deliver service.

  • Statewide courier service will not be turned on with a single flip of the switch. It requires a measured, staged approach because libraries are re-opening on different dates and with different service models. Local control determines when a public, academic, school or special library re-opens, and to what extent that library’s services involve interlibrary loan.
  • When a library requests that its courier service be restarted, it means the library anticipates having staff ready to receive delivery and process interlibrary loan requests. Libraries will not be allowed to periodically request starts and stops to their service. A library requesting restart of courier service should have confidence that its facilities will be operational for an extended period of time.
  • Courier service will be restored to a library after a determination by Western Peaks that a) the route is deemed efficient; b) fleet and driver capacity provides for the ability to provide sustainable, consistent pickup & delivery to the library.
  • Routing and scheduling is determined by WPL, not by CLiC or local libraries. Libraries cannot request specific time windows or changes to their delivery schedule. Deliveries/pickups will occur during either a morning window (9-1) or afternoon window (12-4). Check your current Courier Agreement for specifics on delivery days and times.

FAQs

Here are a few FAQs that you may be wondering about regarding restart of courier service.

I’ve already filled out your restoration of services form. Do I need to fill it out again?

Nope, you’ve done your part! If you already filled out the form, we have your details in hand. Subsequent broadcast messages you receive from us promoting the restart and the form are meant for all of those libraries who haven’t yet filled it out.

Most libraries are getting courier now; why aren’t we?!

We understand the emotion and concern behind this question. This actually isn’t accurate; most libraries aren’t seeing service yet as of June 5. For a quick dive into the complexities and reasons for a slow ramp-up in this statewide service, check out Wild Days Ahead: Restarting Library Courier

What if I don’t have enough empty bins for material that needs to be picked up?

We’ve got you covered! Let us know what you need on The Restoration of Courier Service form. In late April, CLiC invested $8,000 to purchase additional gray bins to help smooth the restart process.  All library material needs to be in a gray bin.

Is Western Peaks disinfecting every item that passes through its system?

No. When courier services are running at full capacity, a typical DAY could involve more than 10,000 items. Libraries are encouraged to use their own local standards of quarantining and disinfecting material.

Bins held by Western Peaks Logistics while courier services were suspended have been wiped down with disinfectant. No item-level disinfecting has been done.

Are drivers required to adopt safe-handling procedures?

Yes. Western Peaks Logistics has reported that drivers do wear gloves, masks and have been advised to follow established safety guidelines. Drivers are temperature scanned at their hub locations on a daily basis. The company, many weeks ago, created protocols for regularly disinfecting high-touch surfaces and other points for common contact. Since the onset of the public health crisis, no WPL drivers have tested positive for COVID-19.

Are libraries required to disinfect material in a standardized way?

No. Remember, time is the best disinfectant. Quarantine and disinfecting procedures are determined locally by each participating library. Many libraries are adopting 72-hour quarantine periods for material returned by patrons or received through the courier. In early April, CLiC issued a guide that addresses some of these aspects of safe material handling. See: Returning to Service: Libraries and COVID-19. Follow your internal procedures for handling incoming materials, just as you would for materials returned by patrons.

Is there anything else I should be thinking about?

We are communicating actively with our colleagues at Marmot, the Alliance, Colorado State Library (SWIFT) and Flatirons Library Consortium. Since CLiC already manages AspenCat, we have those internal communication lines well established.

However, we strongly advise that your library think through what resource sharing looks like for your community and what dependencies on the statewide courier are involved — BEFORE turning on within your library catalog any patron-initiated interlibrary loan functionality. Consider waiting until courier is running consistently to your location.

Hooray! Is my library making a difference?

Absolutely! CLiC’s goal is to make it simple for your library, ensure communication is clear and consistent, and that all libraries choosing to participate in this resource-sharing system recognize that we’re all in this together. We’re a community. It’s imperfect, but works pretty darn well when we pitch in together.

AspenCat Glossary

Have you ever wondered what the difference between AspenCat and CLiC is? Or what’s the difference between Koha and the Discovery Layer? You’re not alone! We’ve created a glossary/flow chart that helps explain some of the terms and systems we use daily as part of AspenCat. [Read more…]

READsquared

CLiC is excited to announce the newest cooperative purchase, READsquared!

This easy to use, highly customizable platform provides reading program solutions that includes lots of ways to motivate participants with challenges, recognition, badges, prizes, events, encouraging communications, and reminders.

READsquared can have your site up and ready with pre-packaged, ready to run CSLP or iREAD themed program within a couple days. Your site also gives you the ability to have year-round programs.

In less than an hour you can customize three simple things in the pre-packaged programs your site comes with and launch your programs.

  1. Review/edit registrations to ensure you are collecting all the data you need
  2. Add prizes to your badges
  3. Enter the begin/end dates for your programs

Contact Kira Zimmerman for more information.

 

Returning to Service: Libraries and COVID-19

With a lift of the statewide “stay-at-home” public health order, many directors and managers have started planning for a return to service in the wake of a first wave of COVID-19. CLiC’s guides try to answer a variety of questions:

“When we start to re-open our buildings, how can we do this safely?”

“What’s the potential for material (returned by patrons, or transported by the statewide courier) to be ‘infected’ with COVID-19?”

“What HR considerations are involved with a return to service?”

Guide 1: “Libraries Returning to Service and COVID-19” – V1.1 April 7. This short guide features four sections:

  • Protect Your Employees and Volunteers
  • Deep Clean Your Library
  • Handle Materials Safely
  • Variables Out of Your Control

Guide 2: “Human Resources Q&A: Libraries and COVID-19” – V1.0 April 29. This 5-page guide features a handful of Q&A-style sections involving the Families First Coronavirus Response Act (FFCRA) and other nuanced HR considerations.

We’ll update these guides sporadically as new information emerges.

New Data Cleanup Checklist

Most of us are facing an interesting time, to say the least. Our Data Cleanup Checklist offers a few ways to clean up some of your data, while you may have the time.

[Read more…]

Highlighting eResources

During this time, it is more important than ever to let your patrons/students know that you have resources available to them online.
This list is to help you evaluate and maximize your website to let your community know you have these important online resources.

Highlight your online resources on your Home page

How many clicks do your patrons/students have before they reach the resource?
Patrons/students should be able to access the resource from your home page within 1-2 clicks.
Home -> Resource
Home -> Category/Topic/Audience -> Resource

Is it easy to see that you have resources from your home page?
Your patrons/students should see that you have resources available to them immediately when they reach your website. Highlight them in things like a rotating banner.

Do you have a book river in your catalog?
Change the book river to display digital titles instead of the physical ones.
If you are an AspenCat library contact Bob and Lauren to change this.

Organize your resources by topic/category/audience

Do you have a long alphabetical list of resources?
Patrons/students are not going to read though a long list to “see” what you have. If you organize by topic/category they are much more likely to keep looking. Separate out to topics such as: Do It Yourself, Genealogy, History, Current Issues, Health and Medicine.

Do you have different ages mixed together?
If you separate out resources by kids, teens, and adults, patrons will explore further.
Note here: it is ok to repeat resources in multiple topics/categories/audiences.

Name them something that is identifiable to patrons/students

Do you call your resources “databases”?
The first thing most people think of when they hear the word “Database” is a boring long list of information. Name them something like “Online Library” or “Online Resources,” “Research and Online Learning”.

Do you call the resource what the Vendor calls it?
Sometimes vendors don’t always name their products as something recognizable. For example, MAS Ultra means nothing to a patron/student. Explora High School makes more sense.

Include descriptions of the resource

You have now highlighted the resource, organized it, and named it. You have their attention. Don’t lose them now. Tell them what that resource is going to do for them.
OK, so Explora High School makes more sense than Mas Ultra; but ultimately, what is Explora High School? Don’t make them guess.

Free eResources

CLiC uses the power of cooperative purchasing to save libraries money. CLiC works with vendors to provide significant savings for libraries and schools.
During this time, several of our vendor partners are providing their excellent resources for FREE. [Read more…]