Courier Impacts from COVID-19

Libraries throughout the state have been announcing closures to the public and their communities since Friday, March 13.

CLiC immediately responded by setting up a process for libraries to use in requesting suspension of courier service.

Read more here, along with our recent decision to suspend statewide courier service.

Statewide Library Courier Services Suspended Until Further Notice

LATEST UPDATE: APRIL 27, 2020

The list of libraries closed is no longer accurate nor relevant. This list represented closures as those were happening and were reported to CLiC. The courier “restart” process will look different. Stay attuned to email for communications from CLiC about restoration of services.


MARCH 26, 2020

CLiC’s mission: Connecting. Energizing. Inspiring. Services for libraries throughout Colorado.

This informs everything we do, along with our other beliefs such as the importance of supporting local decision making by every library in Colorado. But these are unprecedented times.

CLiC has made the decision to suspend statewide library courier service effective March 26, 2020 until further notice. This decision was not made lightly. We believe that right now our priority is to do our part to support the Colorado Department of Public Health & Environment’s “Stay at Home” public health order for the entire state.

For the past two weeks, our Courier Support Team has been in constant communication with colleagues at Western Peaks Logistics, and both of our organizations have made every effort to continue providing delivery services to libraries where desired or possible. We have also heard details from Western Peaks concerning the impact the COVID-19 situation is having on the delivery needs of essential services such as hospitals, clinics, and pharmacies. Western Peaks Logistics needs to focus on its role in the supply chain, supporting such critical services.

Libraries are in the business of enriching lives, and it is a worthy endeavor to help people and communities meet local needs and exceed aspirations. Statewide resource sharing is a crucial aspect of the infrastructure we ALL provide to our communities, and at some point in the future this activity will return to normal.

However, we must all recognize the realities of today, that life-saving services within our communities are what come first. Hospitals, clinics, pharmacies and other health-related, front-line services need to be able to rely on local and regional transportation infrastructure & systems to deliver the products and resources necessary to care for the people in all of our communities.

CLiC is doing its part. We encourage your organizations to do the same.

Be well,
Jim Duncan | Executive Director
and the rest of the CLiC team

 


PREVIOUS to March 26–

Early on March 13, 2020 CLiC began to receive a smattering of calls and emails notifying us of school & library closures AND asking us to suspend courier service. CLiC immediately sent a broadcast message to every individual listed in our courier management system database, outlining the process for contacting us.

Below is a list of closures reported to CLiC as of Thursday 3/26/2020, 2:45 PM. There will be no more updates to this list for the foreseeable future.

Here is the spot where CLiC previously published a listing of libraries, schools and academic institutions asking for their courier service to be suspended, as the public health crisis escalated into late March. CLiC has since removed that table. For the latest on any COVID-19 related actions, please visit: CLiC’s COVID-19 Page.

Water: The Bain of Books

[A message for our eagle-eyed, copy-editing colleagues: as soon as we sent this message we caught our mistake. Bane, not bain! And then we learned bain is French for bath. So we’ll just “pretend” our misspelling was intentional. Wordplay… 🙂 ]

A thunder & lightning storm is blowing through Centennial as we send this message. How fitting…

Recently CLiC received two bins containing a variety of heavily water-damaged books. It’s still a mystery how these arrived at our offices, and where these bins have been held. See below for a list of owning libraries; we WILL be reaching out directly to these libraries to share specific details involving their materials.

  • Auraria (C105)
  • Colorado Territorial Correctional Facility (C367)
  • CSU Pueblo (C422)
  • Denver Public Library (C132)
  • Sterling Correctional Facility (C808)
  • Western State College (c532)
  • Woodruff Memorial Library (C410)

But the key reason we’re writing today is to share a best-practice approach to handling reporting material damage involving water and MOLD. Yes, this could even be black mold. Ewww. Nasty. Dangerous.

Preservation experts shudder when they see paper material with damage like this. At CLiC, we mask-up, glove-up and do a bit of forensics work. And then we take the material straight to the dumpster.

Here’s why: most often with damage like this there’s little anyone can do to salvage the item. Again, CLiC strongly recommends that libraries NEVER send rare, irreplaceable material through the courier system. With nearly 3 million items transported every year, the system is not flawless, and unlike UPS, Fedex or the USPS — our carrier cannot provide item-level tracking nor insurance protection.

If YOUR library were to ever receive items in this condition, we strongly recommend taking precautionary action. Gloves and masks at minimum. Disinfecting material for cleaning non-porous hard surfaces.

Our process:

  1. Note details like the item title, author last name, and owning library 2. Take photos to sufficiently document the extent of damage.
  2. Submit a report using our Contact Library Courier page (https://www.clicweb.org/library-courier/contact/). If it’s an entire bin, rather than submitting item-by-item the online form, consider simply sending us a single email to courierhelp@clicweb.org AND attach your photos and a spreadsheet/file with those items’ details.

CLiC’s commitment is to review your report thoroughly and respond in a timely fashion.

Now, for the main event… some graphic images… Please see enclosed (click to see closer). Viewer be warned.

Change in service to mountain (and other rural) communities

MARCH 20, 2019 —

Yesterday afternoon CLiC was informed by American Courier that its material transportation services, which reach many mountain communities across the state, will see some changes. This morning, we were informed that several libraries in the NE part of the state ALSO will experience this change in providers.

American Courier has shifted its primary subcontracted carrier (for certain routes) to a new company. Libraries listed below WILL be affected by this change in contracted carriers. New drivers can be expected, along with a period of rocky transition.

Here’s an analogy: think of it like mail service at your house. One day you might have one mail carrier delivering letters and bills — then the individual retires — and the next day you see a different mail carrier. Bottom line: you’ll still get mail.

Communication is key. Please let us know how things are shaping up in terms of material delivery to your library, where you’re seeing problems, and when you’re receiving good service from a driver, too.

In addition, there is significant potential for new routing to be established. CLiC is actively communicating with American Courier to learn more about ALL of these potential changes. Please submit a report about any issue your library encounters, using our forms. Thank you for your vigilance and communication as we monitor this evolving situation.

Libraries affected:

C124 Summit County Library - Main Branch (Frisco) (Frisco Library)
C124.nb Summit County Library - North Branch (Silverthorne) (Silverthorne Library)
C124.sb Summit County Library - South Branch (Breckenridge) (Breckenridge Library)
C127 Colorado Correctional Center Library (at campus George West)
C702 Grand County Library District - Juniper Library at Grand Lake (Marmot Juniper Public Library)
C704 Grand County Library District - Administration
C707 Northwest Colorado BOCES
C712 Colorado Mountain College - CMC - Virtual Library - Dillon (Marmot Dillon Center)
C712.ss Summit School District
C714 Colorado Mountain College - CMC - Virtual Learning Center - Edwards Center (Marmot CMC Vail-Eagle Valley Campus)
C716 Grand County Library District - Granby Branch (Granby Public Library)
C720 Eagle Valley Library District - Gypsum Public Library (Marmot)
C722 East Routt Library District - Bud Werner Memorial Library - Main Library (Marmot Steamboat Springs Public Library)
C722.jc Jackson County Public Library
C723 Steamboat Springs RE-2 School District (Steamboat Springs High School)
C724 Grand County Library District - Hot Sulphur Springs Branch (Marmot Hot Sulphur Springs Public Library)
C726 Colorado Mountain College - CMC - Steamboat Springs Campus Library (Marmot CMC Steamboat)
C728 Eagle Valley Library District - Avon Public Library (Marmot)
C730 Eagle Valley Library District - Eagle Public Library (Marmot)
C732 Vail Public Library (Vail Public Library)
C734 Grand County Library District - Fraser Valley Branch (Marmot Fraser Valley Public Library)
C736 Grand County Library District - Kremmling Branch (Marmot Kremmling Branch Library)
C744 South Routt Library District - Oak Creek Public Library (Oak Creek Public Library)
C747 South Routt Library District - Yampa Public Library (Yampa Public Library)
C802 Northeastern Junior College - Monahan Library
C804 Julesburg Public Library
C804.ju Julesburg RE-1 School District
C808 Sterling Correctional Facility - East and West
C814 Fleming Community Library
C816 Haxtun Public Library
C828 Sterling Public Library
C828.vs Valley RE-1 School District
C830 Heginbotham Public Library
C830.hs Holyoke RE-1J School District
C882 Park County Public Library - Bailey Branch (Bailey Public Library)
C896 Colorado Mountain College - CMC - Timberline Campus Library (Marmot)
C932 Park County Public Library - Fairplay Branch (Fairplay Library)
C936 Clear Creek Library District - Idaho Springs Public Library (Idaho Springs Public Library)
C950 Clear Creek Library District - John Tomay Memorial Library Georgetown (Georgetown Public Library)
C952 Lake County Public Library - Leadville (Leadville Library)

 

 

Colorado ILL Preconference 2018


  • ILL Preconference 2018
    April 18, 2018
    1:00 pm - 4:30 pm

To register for the Colorado ILL Preconference, start by selecting your ticket option below. Need to register for the Colorado ILL Conference?  Click here https://www.clicweb.org/events/co-ill-conference-2018/ To register a group, use the dropdown menu on the right to select the number of each type of ticket your group needs (you will add registrant details on the next (more…)